The art of using a limited amount of physical
resources to get a maximum amount of
You want personalized attention from a human voice when you have an IT issue—not an automated attendant. Our Help Desk is staffed with the same TRG engineers that visit you onsite and know your account, so you’re never getting anonymous Level 1 support. Over 85% of issues are resolved with a single call.
If an issue requires more than verbal guidance, we’ll log in to your device with our remote support software and resolve your issues while you watch from the comfort of your own desk chair. The details of each and every Help Desk call or remote session are immediately and transparently available to all our engineering staff as soon as the call ends, providing a support history that enables any other engineer to follow through on a specific issue if necessary. You never need to start from scratch with the next contact.
You’ve made a significant investment in your IT solution … now keep it up and running at full speed 24/7. Your business is dynamic—it will grow and change over time, and your IT system will need to change with it. TRG will be there every step of the way, providing the highest quality technical support from IT experts who understand your business
TRG offers managed service and support plans at several levels: Silver, Gold, Platinum and Platinum Hosted, providing a range of ongoing support services. Talk with us about a plan based on a recurring, predictable flat fee. You can budget appropriately, secure in the knowledge that your IT needs are being addressed … with no surprises.
We really get to know our clients and their business, and we believe that working with you in your environment is the best way to do that. When we come on-site we work through Contract Options a pre-determined checklist of duties for updating and maintaining your network, and we take on a punch list of work from your team. We provide pre-scheduled service visits at your site, at your convenience, prioritized for efficiency and effectiveness.
We offer several support plans that are easy to understand and designed for any business size. You’ll get the
peace of mind that allows you to focus on your business knowing you have local, hands-on, experienced
engineers who know your business, ready to step in when you need us most.
TRG offers managed service and support plans at several levels: Silver, Gold, Platinum and Platinum Hosted, providing a range of ongoing support services, from basic monitoring, patching and virus protection to full hosting of all your devices and systems. We’ll guide you to the choice that makes the most sense for your business - a plan that’s based on a recurring, predictable flat fee. You can budget appropriately, secure in the knowledge that your IT needs are being addressed … with no surprises.